Terms & Conditions

Order and Contracts

Your order for goods is accepted and a contract is formed between B’s and Bears Crafts and you when payment has been made, and B’s and Bears Crafts have emailed confirmation of receipt of payment. A contract is not formed at the point in time that you make the order, or when payment has been taken from you by B’s and Bears Crafts.

For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, B’s and Bears Crafts shall continue to own any goods ordered until they have received payment in full from you, purchases will not be dispatched until payment has been made in full.

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Cancelling Your Order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, custom made pieces or commissions. For returns, please see our returns policy. We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods please visit out Returns and Refunds policy. Additional delivery charges such as Royal Mail Tracked delivery charges will not be refunded if you cancel or return your order.

 

Ways to Pay

See below for all the methods we accept for payment of purchases from B’s and Bears Crafts.

Online

• All major credit and debit cards

• Paypal

• Apple Pay/Google Pay

 

In-person

• All major credit and debit cards (including Apple Pay and Google Pay)

• Cash

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These terms and conditions set out the basis on which you can use our website and place orders for items from B’s and Bears Crafts. To register on the site and to place orders with B’s and Bears Crafts you must be aged 18 or over and a UK resident. By ordering goods from B’s and Bears Crafts you are deemed to have understood and accepted these terms.

You may contact us by email bsandbearscrafts@gmail.com. We may contact you for market research purposes.

For our Privacy Policy please see this page of our website.